That includes the so called 'proof of delivery' photos.
My wife was checking her H&M account earlier today to see what was keeping her order which amounted to almost £160 and was shocked to see that it had been delivered back in June 20th. She had never received it so I tracked it and found the so called 'proof of delivery' photo.
In fact that photo could have been taken anywhere on God's green earth. It was sat on a flat surface with no address label showing as you can see. The only thing it proves is that the sun was shining when it was taken. In fact I don't know anywhere around these streets where it could have been taken.
A few months back a friend who lives across the street from us noticed two parcels sitting on the doorstep of his neighbour's house and saw our name and address on them and brought them over to us. He knew that had those particular neighbours got their hands on them they would have never been seen again. (I'll say no more)
My wife contacted the company and told them this as we knew that parcels being delivered to the wrong address was a regular occurrence around here. They got back and told her that they had contacted the delivery company and told them in no uncertain terms that this was not good enough.
Two weeks ago the same thing happened to our neighbour. She was told her parcel was delivered but the photo wasn't of her doorstep nor of any one of the houses on the street. After a lot of toing and froing between the sender and the delivery company, which kept claiming it had been delivered, she was able to prove that it wasn't her doorstep in the photo and she eventually got a refund.
No one should have to go through that because a delivery company doesn't seem capable of delivering parcels to the correct address. How can that even be possible in the age of the Satnav?
My wife will now have to do that.
Is there no regulator in place to ensure that these companies do what they are supposed to do? Because by all accounts this is happening across the city if not elsewhere.
Proof of delivery should, at the very least, be a photo of the parcel sitting in front of the entire door and a close up of the parcel with the address label showing.
I just wonder why it wasn't showing the address label in that so called 'proof of delivery' photo for my wife's parcel?
My wife was checking her H&M account earlier today to see what was keeping her order which amounted to almost £160 and was shocked to see that it had been delivered back in June 20th. She had never received it so I tracked it and found the so called 'proof of delivery' photo.
The photo below is one I took of our front step and porch.
As you can see it is absolute proof that the parcel was never delivered to our address.
In fact that photo could have been taken anywhere on God's green earth. It was sat on a flat surface with no address label showing as you can see. The only thing it proves is that the sun was shining when it was taken. In fact I don't know anywhere around these streets where it could have been taken.
A few months back a friend who lives across the street from us noticed two parcels sitting on the doorstep of his neighbour's house and saw our name and address on them and brought them over to us. He knew that had those particular neighbours got their hands on them they would have never been seen again. (I'll say no more)
My wife contacted the company and told them this as we knew that parcels being delivered to the wrong address was a regular occurrence around here. They got back and told her that they had contacted the delivery company and told them in no uncertain terms that this was not good enough.
Two weeks ago the same thing happened to our neighbour. She was told her parcel was delivered but the photo wasn't of her doorstep nor of any one of the houses on the street. After a lot of toing and froing between the sender and the delivery company, which kept claiming it had been delivered, she was able to prove that it wasn't her doorstep in the photo and she eventually got a refund.
No one should have to go through that because a delivery company doesn't seem capable of delivering parcels to the correct address. How can that even be possible in the age of the Satnav?
My wife will now have to do that.
Is there no regulator in place to ensure that these companies do what they are supposed to do? Because by all accounts this is happening across the city if not elsewhere.
Proof of delivery should, at the very least, be a photo of the parcel sitting in front of the entire door and a close up of the parcel with the address label showing.
I just wonder why it wasn't showing the address label in that so called 'proof of delivery' photo for my wife's parcel?
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Thomas Dixie Elliot is a Derry artist and a former H Block Blanketman. Follow Dixie Elliot on Twitter @IsMise_Dixie |
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