“A damning overall assessment” was the affected patient's description of the Ombudsman ordered review into Letterkenny University Hospital's official complaint handling processes.
The review was carried out by the National Director of the HSE's Quality Assurance and Verification Division. Its aim was to ensure recommendations made in the Ombudsman's 'Learning to Get Better' report were being actively implemented in the Donegal hospital.
The review came in the wake of a complaint made by Mr Enda Craig to the Ombudsman regarding the “abusive behaviour” he received from a staff member in Letterkenny University Hospital's emergency department and a hospital consultant's “cover up” response to his initial complaint, previously reported in detail in this paper.
The full 'Review Report Complaints Management Process - Your Service Your Say - Learning to Get Better Recommendations, Letterkenny University Hospital' can be read here.
Speaking to the Inish Live, Mr Craig, who is from Moville, said: “A senior hospital consultant to set out to deliberately vilify and destroy my good name and character by inventing vilifying CCTV images, falsifying a Clinical Incident Report; making uncorroborated statements and unfounded allegations; and threatening to apply a 'Hazard Flag ' against my medical file on false security grounds.”
Continue reading @ Inish Live.