An Ombudsman-ordered external review of Letterkenny University Hospital's complaint handling process is currently taking place, Inish Live can exclusively reveal.
In a statement to Inish Times, the HSE confirmed the Office of the Chief Operations Officer and Integrated Operations was undertaking a review of Letterkenny University Hospital's complaint handling processes, with the cooperation of the Saolta University Health Care Group.
According to the HSE, the Office of the Chief Operations Officer will issue a report on the review to the Ombudsman on or before the deadline of April 1, 2022 and publication of the review will be at the discretion of the Office of the Ombudsman.
The review of Letterkenny University Hospital's complaint handling processes was one of the actions ordered by the Ombudsman in response to a complaint made to his office by Moville man Enda Craig.
Mr Craig's complaint to the Ombudsman against Letterkenny University Hospital (LUH) centred on the manner in which he was treated by a staff member in the early morning of May 11, 2019, while he was a patient in a cubicle in the emergency department.
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